FAQ
Orders & Shipping
How long does shipping take?
Shipping times may vary depending on your location and the product ordered. Once your order has been processed and shipped, you will receive a confirmation email with tracking details so you can follow its progress.
How can I track my order?
You can track your order using the tracking link sent to your email after dispatch.
Do you offer international shipping?
Shipping availability depends on the product and destination. If your location is available at checkout, we are able to ship to you.
How long does it take to process an order?
Orders are usually processed within 1–3 business days before shipment.
Products
What kind of products does Avelo Wellness offer?
Avelo Wellness offers products designed to support recovery, mobility, wellness, and everyday performance. Our goal is to provide practical tools that help you move better, feel stronger, and support your daily routine.
Are your products suitable for everyday use?
Many of our products are designed for regular everyday use, depending on the item and its intended purpose. Be sure to read each product description carefully for usage guidance.
How do I choose the right product for me?
We recommend reviewing the product description, features, and specifications on each product page. If you need extra help, feel free to contact us.
Returns & Refunds
What is your return policy?
We want you to shop with confidence. Please review our Refund Policy page for full details on returns, eligibility, and refund timeframes.
What should I do if my item arrives damaged or incorrect?
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue so we can assist you.
Can I cancel or change my order?
If your order has not yet been processed, we may be able to help. Please contact us as soon as possible after placing your order.
Payments & Checkout
What payment methods do you accept?
We accept major payment methods shown at checkout, which may include credit cards, debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.
Is checkout on your website secure?
Yes, Shopify provides a secure checkout experience to help protect your payment and personal information.
Support
How can I contact Avelo Wellness?
You can reach us through our Contact Us page and we will get back to you as soon as possible.
Do you have a customer support email?
If you have a support email set up, you can include it here. If not, direct customers to the Contact Us page.
What if I can’t find the answer I need?
If your question is not covered here, please contact us and we’ll be happy to assist.