Refund policy

Return and Refund Policy

At Avelo Wellness, we want you to shop with confidence. If you are not fully satisfied with your purchase, please review the policy below.

Returns
We accept returns on eligible items within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

To start a return, please contact us at Support@Avelowellnes.com with your order number and reason for return.

Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used, damaged, or altered after delivery
- Personal care or hygiene-related items where return is not appropriate
- Final sale or clearance items, if clearly marked as non-returnable

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at Support@Avelowellnes.com with your order number and clear photos of the issue. We will review the issue and work to provide a suitable solution.

Refunds
Once your returned item is received and inspected, we will notify you of the outcome. If approved, your refund will be processed back to your original payment method. Please note that it may take several business days for your bank or payment provider to post the refund.

Shipping Costs
Original shipping costs are non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error.

Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible at Support@Avelowellnes.com. Once an order has been processed or shipped, we may not be able to make changes.

Contact
If you have any questions about returns or refunds, please contact us at Support@Avelowellnes.com.